ONLINE SAS, a simplified joint stock company with capital of 214 410,50 Euros, a subsidiary of the Iliad Group, registered with the Trade and Companies of Paris under number RCS PARIS B 433 115 904, VAT number FR 35 433 115 904,
- Cyril Poidatz
- Arnaud Brindejonc de Bermingham
Contact: ONLINE SAS BP 438 75366 PARIS CEDEX 08
Fax: +33 (0)899 173 788 (1.35 € per call then 0,34 €/min)
Technical Support & Sales: SUPPORT 24/24
Under the law of 21 June 2004 on confidence in the digital economy, to report a disputed content or if you are a victim of fraudulent use of a subscriber Online.net, please use the form on https://abuse.online.net.
Any reproduction, translation, adaptation, or quote whether full or partial, whatever the process, is strictly prohibited without permission from the company ONLINE SAS, except as provided by Article L.112-5 of the Code of intellectual Property. All trademarks are the property of their respective owners. Pictures are not contractual.
You may visit our website without declaring your identity or providing any personal information. However, we may ask for some personal information in order to process an order, identify a support request, correspond, provide a subscription or submit a job application.
1. Personal data we collect
When you sign up for our services and during the provision of those services, we collect the following categories of data:
- Identification data: surname, forename, postal and email address, telephone number, customer number etc.
- Billing and/or payment data: bank account details, methods of payment, bills, etc.
- User data: services purchased, products used, charges, communications, etc.
- Customer relationship data: requests for support, correspondence with customers, etc.
2. How we use your data
We use your data to perform and manage your contract. This includes managing your Customer account and our contractual relationship, installing, maintaining, providing and managing the service purchased or the product ordered, providing support services and processing your requests, billing the service or product, handling complaints and disputes and debt recovery procedures, which may involve third parties.
These data are retained for the time needed to manage the contract and/or for the time imposed by law. Without these data, we would not be able to provide the services you have purchased.
We may also use your data in our legitimate interests. For example, we may use your data to assess and improve our services and develop new services, and to implement loyalty, direct marketing, customer satisfaction and promotional campaigns.
Unless you opt out, you may receive offers from us or our commercial partners, by post or telephone, and emails promoting services similar to those we offer. With your express consent, we may email you commercial information on other different types of services. Your data may also be used to protect the security of the network and prevent fraud or as part of a merger, asset sale or transfer of all or part of our business, by transferring your Customer personal data to the one or more third parties involved for the purposes of the transaction. These data will be retained for the time needed to achieve those purposes and for no more than three years after the end of the contractual relationship, as regards direct marketing purposes.
We may also use your data to fulfil our statutory obligations (including under anti-fraud and money-laundering laws and the legislation on late payments and payment defaults by customers) and/or to reply to requests submitted by public and governmental bodies.
3. Your preferences regarding the collection and use of your data
You may access your data, rectify it, request its erasure, object to processing on legitimate grounds relating to your particular situation and exercise your right to data portability, at any time, via your Account Management Console or by emailing your request along with proof of your identity to our Personal Data Protection Officer at: firstname.lastname@example.org
However, we are not under any obligation to erase the data we need for the purpose for which it was collected, required to ensure compliance with a statutory obligation and/or to confirm, exercise or defend rights before a court of law.
You may also give instructions to our Personal Data Protection Officer on the use of your personal data after your death.
You may register with a free telephone preference service to prevent unsolicited marketing calls from third-party companies on www.bloctel.gouv.fr.
If you are not happy with our handling of a complaint, you may contact the French Data Protection Agency (Commission Nationale de l’Informatique et des Libertés or “CNIL”), in charge of regulating compliance with personal data obligations.
4. Security of your data
We take all steps required to protect the personal data we process. Your data is processed electronically and/or manually and, in both cases, we ensure an appropriate level of security, protection and confidentiality based on the sensitivity of your data, using administrative, technical and physical measures preventing any loss or theft or any unauthorised use, disclosure or alteration of your data.
5. Access to your personal data
Your personal data is processed by us, companies belonging to the Iliad Group and our subcontractors, data processors and partners, to manage the contract and provide the services you have requested or authorised.
Your data may also be transferred to third parties, providing services or support and advice to us.
On request, it may also be transferred to the persons and authorities granted access to personal data under applicable laws or regulations or provisions adopted by legally competent authorities.
Our subcontractors, data processors and partners may be located outside the European Union. If they are located in a country that has not been recognised as providing an adequate level of protection, they must comply with our security and confidentiality requirements for your personal data and are only authorised to process your data for the purposes we determine. These subcontractors, data processors and partners must first sign the standard contractual clauses published by the European Commission.